The most unique feature of HCS's implementation support is the dedication of a team of Application Specialists on a full-time basis for the duration of the implementation. This team is assigned only to the implementation at the client site; they are not responsible for any other project. The implementation team consists of highly trained individuals whose responsibilities include identifying the organization's unique needs, software tailoring and installation, testing, training, and optional existing system data migration.
This detailed support and team dedication streamlines the total installation process to insure a prompt and successful implementation. The stages of implementation are critical to understand prior to implementation kickoff.
Please select a link on the left to learn more about each step of the implementation process.
The Systems Review is a learning tool for both the client and HCS regarding any unique organizational requirements. Prior to the commencement of the systems review, HCS will forward copies of HCS System Documentation for the client to review. This, in combination with any previous INTERACTANT demonstrations, allows the client to be well informed with regard to the functionality available within INTERACTANT before the systems review meetings take place.
During the systems review meetings, the client learns in detail how the INTERACTANT System performs on-line, daily, weekly, monthly, and yearly tasks. HCS reviews the details within each application including all screens, all reports, system flow, job flow, and data elements collected. An HCS Project Manager and an Application Specialist travel to the client's facility, generally spending between one and two weeks on-site, meeting with appropriate client staff members and reviewing the entire suite of applications that the client is licensing from HCS. Each department/application area requires approximately one full day to review the system, documentation, and identify what, if any, additional data elements and/or reporting modifications are required.
As each HCS Application and the associated reports are presented to the client, HCS and the client define any changes that the client would like made to the system. From these changes, HCS creates a System Design document defining the application configuration, client requested changes, and time estimates for the implementation. The client then reviews the System Design document and any changes are noted. The System Design document becomes part of the contractual agreement after its approval by the client. Once approved, HCS commences work on implementing the system.
The INTERACTANT Software installed is thoroughly tested prior to beginning training to make sure your system operates according to the System Design document. Testing procedures continue throughout the implementation process. All enhancements and modifications made to your system will also be thoroughly tested to insure quality customer service. After rigorous testing by HCS and the client, the training process begins.
Training support prior to go live is provided by HCS on-site at the client's facility. HCS is responsible for application training. HCS uses a train-the-trainer approach to training and will also assist with end user training. This support is not limited to a certain number of days. HCS and the staff at the client site will create a training plan based upon your implementation time frames. HCS uses many tools to facilitate training at the organization including documentation and a training system which resides on the IBM eServer i5.
At your option, HCS can provide complete conversion support to the Client. This support includes writing programs to serve as tools to bring data from the existing system to the new INTERACTANT System. In our 35 year history, HCS has performed consistently successful conversions. All conversion programs are thoroughly tested and approved prior to the conversion taking place. This detailed support streamlines the total implementation process.
After the complete implementation, HCS can assign a dedicated Account Manager to monitor the client. This individual is responsible for addressing any federal and state regulatory billing requirements as well as any organization specific changes. The dedicated Account Manager is also responsible for assisting the information systems department at the client's facility with any problems or questions in operation of the system. This provides the client with the assurance of a timely and accurate response to your needs and requirements. All HCS support agreements include 24/7 hot line support.
The comprehensive, ongoing support offered by HCS insures that the client will continue to grow as the needs of the organization change. HCS is proposing a dynamic, comprehensive solution to the immediate and long-term needs of the organization.
